Help center

Go to /register, fill in email, name, password and country. We send you a verification email. You can start using Horus on the Free plan straight away, although some paid features require email verification.

Go to Profile → Security → Enable 2FA. Scan the QR code with Google Authenticator, 1Password or any TOTP app. We hand you backup codes in case you lose your phone — keep them somewhere safe.

Profile → Security → Danger zone → Delete account. You confirm with your 2FA code (or password if you don't have it). If you have an active subscription, we cancel it in Stripe on the spot. Your data, your clients and your files get wiped. Issued invoices are kept for 4 years by Spanish tax law, with personal data stripped.

Profile → Security → Danger zone → Download JSON. You download a file with every piece of personal information tied to your account: user, agency, clients, invoices and audit log. It does not include passwords or 2FA secrets. This is the GDPR right to portability.

Click «Forgot your password?» on the login screen. We send a link to the email you signed up with. If it doesn't arrive in a few minutes, check spam and try again; if it still doesn't, write to support@joinhorus.com.

Free (1 client, 2 users, 1 GB, no raw uploads), Starter €9.99/mo (3 / 10 / 100 GB + raw uploads + notifications + multi-channel), Pro €24.99/mo (10 / 50 / 500 GB + payments module + sponsors) and Agency €59.99/mo (30 / 200 / 2 TB). Full comparison at /pricing.

No. Listed prices (€9.99 / €24.99 / €59.99) are net of tax. Stripe calculates and adds VAT automatically at checkout based on your country. The invoice breaks down base and tax.

Subscription → Change plan → pick the new one. Upgrades take effect immediately with proration of the current period. Downgrades take effect at the next cycle. To downgrade, your storage must be under the new plan's limit.

Subscription → Manage in Stripe → cancel. The subscription stays active until the end of the period you already paid. After cancellation you have a 30-day grace window to download your data before deletion.

By default we don't refund months already charged. Exceptions: when the law requires it or when the charge was clearly wrong. If you think that's your case, write to support@joinhorus.com and we'll look into it.

From the manager dashboard, click «New client» in the sidebar. Give it a name and optionally a logo. The client lands in your workspace with every module enabled — you can toggle them on or off from the client's detail page.

Open the specific client → Team tab → Invite member. Enter their email and role (editor, thumbnail designer, client manager, etc.). They get an email to accept and create their account if they don't have one.

Lets one client run several YouTube channels in parallel (e.g. main channel + a secondary Shorts channel). Each team member can have different permissions per channel. Available from the Starter plan.

Open the client → Raw footage module → Upload file. We support MP4, MOV, MKV, WebM, AVI and MPEG up to 50 GB per file. Uploads go straight to storage without passing through our server, so they run at the full speed of your connection. Requires Starter plan or higher.

Each thumbnail is a card that moves across columns: Pending → In progress → Review → Approved → Published. Any member with the right role can drag cards between columns. Clicking a card opens a modal with details, attachments and comments.

Shows two weeks side by side (current and next) with one slot per day. Each member has a colour and you can assign videos to a slot. The video status (Brief / Recording / Editing / Published) shows directly on the slot.

Discord and email notifications from Starter. Collaborator payments and sponsors from Pro. You can disable the notifications module per client from the client's settings page.

Three options: live chat inside the dashboard (if you accepted cookies), contact form at /contact, and direct email to support@joinhorus.com. The chat is the fastest channel when we're online.

European business hours (Monday to Friday, 9:00–18:00 CET). Free and Starter plans: up to 48 business hours. Pro and Agency plans: priority, usually same business day.